PublicService.co.uk, 8 May 2013. "There needs to be a dramatic shift in how the public sector sees its mission and delivers its services – putting the customer at the heart of the mission, writes Lior Arussy, president of the Strativity Group..."
More than 3,000 messages to David Cameron's official Number 10 Twitter feed are deleted without even being read every month, it has emerged. By Rowena Mason, Political Correspondent. The Telegraph, 2 May 2013. "Direct messages intended for the Prime Minister's office are routinely ignored, even though aides reply to letters sent to Mr Cameron […]